Damex.io and our group of companies started as a Gibraltar regulated business serving global clients since 2017. The Damex.io group continues to operate OTC and EMI services from Gibraltar, with a separate presence and operations in Europe in relation to its Retail and aspects of B2B IBAN services and offerings.
Since 2017, the Damex.io group has been regulated and has implemented various leading standards in relation to customer care, communications and integrity. This means that we have been ensuring that, among other things, we provide our services and communications to clients and the public in a manner that is transparent, not misleading, fair and honest.
Regulatory changes
With a maturing regulatory environment around Digital Assets in the regions we service, Damex.io continues to improve and implement changes in relation to communications that uphold standards of clear communications that contain fair and honest information.
Notwithstanding our efforts to lead and build on good practices, until there may be a more harmonised regulatory environment across the regions we serve, we are required to frequently revise how we communicate with customers and the public, particularly in relation to promotions. This means that due to regulatory changes, we may need to change how we communicate with you depending on where you may be resident.
United Kingdom
With effect from the 8 October 2023, as a result of regulatory changes in the United Kingdom in the form of the Financial Promotion Rules and their applicability to crypto assets, we have introduced measures that change how we communicate with UK residents. Among the changes, we have introduced and continue to introduce further prominent risk disclaimers as well as other measures to prevent UK residents accessing particular promotions. In addition to this, we are taking more considerable measures to be able to provide full Digital Asset promotions as well as taking the steps to pursue full registration in the United Kingdom with the FCA in relation to the services that we may wish to provide.
If you have an account with us, these changes will not affect your account. Your account, balances and access to services should continue as normal.
As a resident in the UK, if you wish to find out more information or receive updates please consider our UK specific social media channels and web-pages.
This page will be updated from time to time. For any particular enquiries please email [email protected].
12 October 2023.
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We are dynamic, we are progressive, we are united.
We are dedicated to make ownership and management of Digital Assets simplified.
As you may have read, Damex’s retail arm has been acquired by Ziglu, one of the world’s leading licensed cryptocurrency platforms. We’re ready to officially join forces, so you can benefit from Ziglu’s platform.
If you are a UK or Gibraltar retail customer, we invite you to transfer your account and services with Ziglu.
If you are an EEA customer migration to Ziglu will be available in phase two, expected in Q1 2025.
The transfer process of your Damex account to Ziglu is simple and secure.
Simply follow the link in your email to create your Ziglu account, where you will be guided through the necessary steps to confirm your account details and agree to Ziglu’s Terms of Service.
Suppose you are already a Ziglu customer then, good news! In that case, simply email us at [email protected] requesting a balance transfer to your Ziglu account. Once we’ve done all the necessary verification we will connect your Ziglu account and you will see your Damex funds reflected there within 5 business days, at no cost to you.
Once you’ve been verified as a Ziglu customer, Damex will receive a prompt and any remaining balance on your Damex App will be automatically transferred to your Ziglu account within 5 business days, at no cost to you.
Accounts & Payments
Exchange & Trading Features
Crypto Yield Accounts
Cards [UK only, GIB feature access from 2025]
Settings & Other
There is no charge to a customer when ordering either a Virtual or Physical card.
Ziglu does not currently support direct debits for the account. It’s recommended that customers change any required direct debits to a supported account.
Transactions will be charged to the currency the card has been issued in. Any transactions that take place outside of the issued currency will incur the Mastercard FX rate fee. When traveling there is the option to temporarily convert currency into either USD or EUR with a favourable FX rate, transactions will then be linked to that currency.
More information on asset support and services offered by Ziglu for Damex clients can be found here.
Not all assets provided by Damex are offered by Ziglu. If you own one of the following assets, you must exchange or withdraw it from the Damex App before signing up with Ziglu:
If you do not wish to transfer your Damex account to Ziglu, you can withdraw your assets and close your account.
Apple Pay is currently not present in Gibraltar
