Damex
Delisting Notice

Damex reserves the right to delist, temporarily disable or review any project or digital asset from the Damex ecosystem at any time and for any reason without the obligation to state the reason for delisting.


Damex carefully considers its obligations and reasons for delisting and once delisting is considered by Damex’s listing team then a delisting process commences.


Damex will consider a delisting review process including but not limited to the following circumstances:


  • A clear breach of market integrity practices – Damex has reasonable suspicion to believe that the project its employees, agents or affiliates have or may be involved in poor market integrity practices that include but are not limited to insider trading, spoofing, wash trading/volume and price manipulation. The more that Damex users and public users at large will stand to be exploited by any unethical bad practices, the more severe the default.
  • A breach of obligations and/or representations as set out in the project’s whitepaper, technical paper or other material documentation;
  • An event that would or may in Damex’s estimation bring Damex or the project into disrepute;
  • The project is not cooperating with Damex’s reasonable requests, warnings, guidelines and/or has failed to maintain appropriate communication channels with Damex;
  • The project’s team, employees, agents or contractors are suspected or are involved in unethical or fraudulent activity;
  • The project uses funds for a purpose or in a manner not previously set out in the project’s information and/or documentation;
  • Damex has reason to believe that the project / digital asset, its principals, staff or associated parties may be or is undergoing an investigation by any competent authority in any jurisdiction;
  • A considerable change in the project’s risk profile;
  • A considerable change of reputation, community involvement or support and/or trading volumes;
  • A potential breach or infringement of any third party’s intellectual property;
  • Other material risks that may adversely affect Damex’s reputation.

The delisting process will start with an internal review and investigation of any potential threats to a project or digital asset’s listing. Should Damex decide to delist a project and/or digital asset, then Damex will endeavour to provide as much advance reasonable notice as possible to the project to clients with informative, transparent and open announcements.


Damex may disable trading or any activity of a digital asset within Damex’s ecosystem. It is the Client’s responsibility to check for information relating to the listing, status or delisting of a digital asset. Damex may disable digital asset withdrawals or deposits during a notice period. If a client does not withdraw a digital asset within a given notice period then Damex may deactivate withdrawals where clients may be charged a custody fee until they withdraw the asset or Damex may convert the digital asset into a stablecoin using market value and credit the client’s account with the value in stablecoins.


Damex may detail the fee and other consequences should users or clients not manage the affected digital assets in the manner prescribed by Damex. Damex retains its rights at its sole discretion to set out any delisting procedure, withdrawal procedures and other consequences on a case by case basis. There are times where Damex’s approach to the listing or delisting of assets is determined by market circumstances. There may be instances where due to market circumstances, such as market price of assets or technical issues, Damex may need to limit withdrawals or trading activity altogether and these are changes that are outside of the control of Damex.


Risk Warning And No Liability


Damex shall remain free from liability for the listing or delisting of any project or digital asset.


Damex’s measures, process and due diligence in respect of any project or digital asset provides no guarantee, representation or warranty (express or implied) in respect of any project or digital asset’s suitability, investment prospects, security, reputation or legality. Damex’s review processes and any decision to list or delist are not positive or adverse statements or indications or recommendations for any user or client to buy, sell or otherwise manage a digital asset in any particular manner. In particular Damex does not provide any statement, representation, guarantee or warranty (express or implied) as to whether any particular project is fit for purpose or in respect of any potential earnings, profitability or losses.


Damex holds no responsibility or liability for delisting a digital asset.


To the extent permitted by law, Damex shall not be held liable for any damages, loss of profit, loss of revenue, loss of opportunity, loss of data, or indirect or consequential loss. Trading with digital assets involves a significant amount of risk. For more information about risks, please read our Terms of Service, Section Risk Warning.

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Damex
Ziglu Migration

December 2024

Frequently Asked Questions

As you may have read, Damex’s retail arm has been acquired by Ziglu, one of the world’s leading licensed cryptocurrency platforms. We’re ready to officially join forces, so you can benefit from Ziglu’s platform.

If you are a UK or Gibraltar retail customer, we invite you to transfer your account and services with Ziglu. 

If you are an EEA customer migration to Ziglu will be available in phase two, expected in Q1 2025.

The transfer process of your Damex account to Ziglu is simple and secure.

Simply follow the link in your email to create your Ziglu account, where you will be guided through the necessary steps to confirm your account details and agree to Ziglu’s Terms of Service. 

Suppose you are already a Ziglu customer then, good news! In that case, simply email us at [email protected] requesting a balance transfer to your Ziglu account. Once we’ve done all the necessary verification we will connect your Ziglu account and you will see your Damex funds reflected there within 5 business days, at no cost to you.  

Once you’ve been verified as a Ziglu customer, Damex will receive a prompt and any remaining balance on your Damex App will be automatically transferred to your Ziglu account within 5 business days, at no cost to you.

Accounts & Payments

  • GBP Safeguarded Account
  • FPS Deposits & Withdrawals
  • Confirmation of Payee
  • Open Banking – Inbound Payments
  • Peer to Peer payments (transfer instantly to other Ziglu customers)
  • Standing Orders (outbound)

Exchange & Trading Features

  • FX – EUR and USD Exchange
  • Crypto – 15+ curated cryptocurrencies
  • Crypto Price Alerts – daily price notification and volatility notifications
  • Trading types: instant market order / recurring orders / target price orders – exchange when market hits a target price set by the user
  • Crypto – Financial Promotions Assessment (customer required to complete prior to accessing Crypto features)

Crypto Yield Accounts

  • Ziglu Boost accounts with up to 6% yield on 6 currencies
  • Yield paid weekly with instant deposit & withdrawals to the account

Cards [UK only, GIB feature access from 2025]

  • Physical Card
  • Virtual Card
  • Mobile Wallet – Apple Pay & Google Pay

Settings & Other

  • marketing preferences – SMS/ Email/ Push Notification
  • contact customer support – email only

There is no charge to a customer when ordering either a Virtual or Physical card.

Ziglu does not currently support direct debits for the account.  It’s recommended that customers change any required direct debits to a supported account.

  • Ziglu customers can deposit and withdraw GBP onto the platform using their safeguarded account.
  • Customers can also instantly transfer Fiat and Crypto to other Ziglu customers using peer-to-peer transfers
  • Customers are also able to use their GBP, EUR, and USD balances to pay and make purchases at vendors using their Ziglu Mastercard Debit Card

Transactions will be charged to the currency the card has been issued in. Any transactions that take place outside of the issued currency will incur the Mastercard FX rate fee.  When traveling there is the option to temporarily convert currency into either USD or EUR with a favourable FX rate, transactions will then be linked to that currency.  

  • Damex customers have to download the latest version of the Ziglu app from their device app store
  • Customers are then to complete the sign up process to become a Ziglu customer
  • If you’re already a Ziglu customer then X

More information on asset support and services offered by Ziglu for Damex clients can be found here

Not all assets provided by Damex are offered by Ziglu. If you own one of the following assets, you must exchange or withdraw it from the Damex App before signing up with Ziglu:

  • Damex Token 
  • USDT 
  • USDC 
 
If you currently hold Damex tokens and wish to continue trading it after the specified transition date, please note that Ziglu does not offer support for this asset. However, you can still trade (buy, sell & hold) your Damex Token by creating an account with BitMart or AscendEX (BitMax).
 
Here’s what you will need to do:
 
  1. Create a BitMart or AscendEX (BitMax) account: Please use the below links to sign up – BitMart or AscendEX (BitMax)
  2. Transfer Your Tokens: Ensure you transfer your Damex Token to Coinstore before the transition date to avoid any disruptions in trading.
 
Remember, transferring to an ERC-20 address is crucial for compatibility with the above providers platform.
 
If you encounter any issues or need further guidance, please reach out to customer support for assistance.
 
Please act promptly to avoid disruption of your trading activities with Damex Token.

If you do not wish to transfer your Damex account to Ziglu, you can withdraw your assets and close your account.

  • Max number of ATM withdrawals allowed (per day): 10
  • Max number of ATM withdrawals allowed (per 4 days): 30
  • Max value of ATM withdrawals allowed (per day): £500
  • Max number of POS transactions allowed (per day): 50
  • Max value of POS transactions allowed (per day): £10,000
  • Max value of POS transactions allowed (per 4 days): £40,000
  • Max number of Virtual Cards allowed in a 28 day period: 5
  • Max number of Virtual Cards allowed: 20

Apple Pay is currently not present in Gibraltar